Is the subscription per household or per device?
It's per household, so it doesn't matter if you have one fall detector or one in every room in the house, you'll still pay the same monthly subscription!
Is the device easy to mount / unmount?
Very easy. The fall detector comes with DAMAGE-FREE peel and stick strips from 3M. When you eventually remove them, simply pull directly down or up (depending on the direction the strips are mounted) and they will not damage the wall / paint.
Which countries will this fall detector for elderly work in?
If you already have WiFi in the user's house, this fall alarm will work in any country on earth! If you select the plan for homes which don't already have WiFi, then this fall detector will work anywhere in the UK or EU.
We ship worldwide at TechSilver, simply select your delivery country at the checkout to see shipping option.
The user has poor mobile signal in their home, will the fall alarm still work?
If the user has a WiFi connection in the house, then yes. If you're going for the plan for those without WiFi in the home already, there will need to be good 3G or 4G mobile signal in the house for the device to work. This is so that the fall detector can call you in the event of a fall.
What is the maximum distance the fall alarm can detect within?
This fall detector can scan a maximum distance of 5m (16.4ft) in front of the device and 2.5m (8.2ft) either side of the device.
Can there be pets in the room the fall detector is mounted in?
Large pets like cats and dogs can cause false fall alerts, so we'd recommend they are not allowed in the room/s where a fall detector is installed.
Can the fall detector be returned if the user doesn't get on with it?
Yes, you have 30 days from the day it's delivered to let us know you'd like to return it, then a further 14 days to send it back to us. Full returns info here.
Is this fall detector safe?
This fall detector uses radar, which is 1000x weaker than a mobile phone signal. It's harmless and does not present any harm to anyone near (or far) from it.
Subscription Cancellation: How does it work?
Any time you wish to cancel your plan, simply contact us. You can cancel at any time, giving 30 days notice before your next payment date.