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FAQ & Delivery Information

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  1. General
  2. Placing an order
  3. Questions & Queries
  4. Delivery & Shipping
  5. Payment
  6. Returns & Refunds
  7. Working with us

General 

What hours are you open?

We’re open 9:00AM – 6:00PM Monday to Friday except bank holidays in England.

How do I create an account?

Click here or on ‘My Account / Register’ at the top of any page on our website, enter your email address and a strong password then click ‘Register’.

How do I edit my account information?

Click here or on ‘My Account / Register’ at the top of any page on our website, log in if you’re not already logged in and then click on the relevant section to edit your information e.g. ‘Payment Methods’ on the left-hand side.

How do I get the Free Technology Advice from the TechSilver newsletter? 

Click here and enter your email address then follow the instructions in the email we’ll send you.

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Placing an order

How do I place an order online? 
You can place an order securely online by clicking ‘Add to basket’ on the product/s you’d like to purchase, then hoer over the shopping cart symbol in the top right and clicking ‘Checkout’ when you’re ready to pay. 

How do I place an order over the phone?
Simply call us on (+44) 0115 848 2228 and one of our team will be happy to assist you. If we’re helping another customer, just leave a message and we’ll get right back to you. Please make sure you have a credit or debit card to hand and note that we cannot take PayPal payments over the phone for security reasons.

Can I order without making an account?
Yes you can, simply do not select the ‘Create an account?’ tick-box during the checkout process and your details will not be saved. Making an account speeds up the shopping process for next time and also means you have access to free technology advice in your email inbox.

If a product is out of stock, can I still place an order?
Yes you can, just contact us and we’ll let you know when more stock is coming in

Can I bulk purchase items from you?
Yes you can. Simple select how many of each product you would like either on the product page when adding to basket or on the basket page by editing the box marked ‘quantity’. 

If you’re enquiring about large volumes, please contact us and we’ll discuss your options.

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Questions & Queries

What shall I do if I have a question about a potential purchase? 
Our product pages are full of useful information and will usually answer any questions you may have. Failing that simply contact us and one of our team will be happy to answer your question/s.

What shall I do if I have a question about something I’ve bought from you?
Every product we sell will come with an instruction manual, quick-start guide or diagram showing how to set it up and get it working. If these do not answer your question, simply contact us and one of our team will be happy to answer your question/s.

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Delivery & Shipping

How much does delivery cost?
All our orders have FREE delivery if their total is more than £99. If your order is less than £99, delivery is a flat fee of only £4.99 per order.

How long will it take to arrive?
We have a guide of up to 3 business days, however most of the time items will arrive the next working day if ordered before 3PM

Can I have my purchase/s delivered to a different location to my billing address?
Yes, simply tick the box next to the words ‘Deliver to a different address?’ (shown below) at the checkout and enter the name and address of where you’d like it delivered.

Will all my items arrive together?
As items are sometimes coming from different places, they will not always arrive together, however they will all arrive securely and speedily. If you’d like your parcel left with a neighbour or in a safe place, please let us know in the section named ‘order notes’ at the checkout.

Do you offer international delivery?
Yes we do! Our system should automatically recognise which country you’re in and display prices in the local currency as well as displaying the relevant delivery fees at the checkout. 

What if i’m not in to receive my delivery?
For most orders that won’t fit through the postbox, you’ll be given a 1 hour delivery slot (e.g. 2-3PM) and a link to track your order in transit. If you still can’t be there to collect it, feel free to give us a neighbour to deliver to instead or a safe place you’d like it leaving. Just write this on the order notes at the checkout or contact us.

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Payment

All transactions either on our website or over the phone are secured using the latest technology. We never store your card details. 

Which payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Delta (Checkout as guest on PayPal)
  • Electrion (Checkout as guest on PayPal)
  • Maestro (Checkout as guest on PayPal)
  • If you would like to pay via BACS or Wire Transfer, please contact us and we’ll give you our details

Can I make a payment in a card that’s not in my name?
Yes you can! As long as you have permission from the cardholder, just add the payment details as normal ensuring you have entered the billing address linked to that card.

How do I get a copy of the receipt?
As soon as your payment has gone through, you’ll be emailed a copy of your receipt. If you would like a paper copy either print it out at home or leave a note when placing the order and ask us to send you one.

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Returns & Refunds

How long do I have to return my purchase/s? 
You have 14 days from the day you receive your item/s to contact us and request a refund. The item/s must be in original condition (e.g. the condition we sent it in) in order to receive a refund. You then have a further 14 days to get the returned item/s to us.

Please note, if your return/s fails to reach us in what we deem to be ‘original condition’, then you will not be qualified for a refund.

Do I have to pay for the return postage?
If you change your mind and decide the product is not for you, then you will have to pay for the return postage.

What do I do if a product is faulty?
If a product is faulty please contact us as soon as possible to let us know and explain the problem, we’re often able to fix the problem remotely! If we can’t solve the fault then we’ll organise a replacement to be delivered as soon as possible and we’ll collect your faulty device free of charge. 

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Working with us 

I have a product I think you’d be interested in, what should I do?

Please email contact (at) techsilver.co.uk with some detailed product information and your contact details. If we’re interested we’ll get back to you as soon as we can.

How can I spread the word about TechSilver?

We pride ourselves on the number of recommendations we receive from providing excellent service.

If you would like to recommend us please pass on our contact details

Our social media accounts are a great way to spread the word, they are listed below…

Facebook
Twitter
Instagram

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TechSilver is rated 4.93 stars by Reviews.co.uk based on 287 merchant reviews