(+44) 03300 10 14 18 Call us Mon - Fri | 09:30AM - 6:00PM
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FAQ

Quick Links 

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  1. General
  2. Placing an order
  3. Questions & Queries
  4. Delivery & Shipping
  5. Payment
  6. Returns & Refunds
  7. Working with us

General 

What hours are you open?

We’re open 9:00AM – 6:00PM Monday to Friday

How do I create an account?

Click here or on ‘My Account / Register’ at the top of any page on our website, enter your email address and a strong password then click ‘Register’.

How do I edit my account information?

Click here or on ‘My Account / Register’ at the top of any page on our website, log in if you’re not already logged in and then click on the relevant section to edit your information e.g. ‘Payment Methods’ on the left-hand side.

How do I get the Free Technology Advice from the TechSilver newsletter? 

Click here and enter your email address then follow the instructions in the email we’ll send you.

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Placing an order

How do I claim VAT Relief?
Please click here and read our page about VAT relief.

How do I place an order online? 
You can place an order securely online by clicking ‘Add to basket’ on the product/s you’d like to purchase, then hover over the shopping cart symbol in the top right and clicking ‘Checkout’ when you’re ready to pay. 

How do I place an order over the phone?
Simply call us on (+44) (0) 3300 10 14 18 and one of our team will be happy to assist you. If we’re helping another customer, just leave a message and we’ll get right back to you. Please make sure you have a credit or debit card to hand and note that we cannot take PayPal payments over the phone for security reasons.

Can I order without making an account?
Yes you can, simply do not select the ‘Create an account?’ tick-box during the checkout process and your details will not be saved. Making an account speeds up the shopping process for next time and also means you have access to free technology advice in your email inbox.

If a product is out of stock, can I still place an order?
Yes you can,  just place the order as usual or contact us if our system will not allow you to add it to the basket. 

Can I bulk purchase items from you?
Yes you can. Simple select how many of each product you would like either on the product page when adding to basket or on the basket page by editing the box marked ‘quantity’. 

If you’re enquiring about large volumes, please contact us and we’ll discuss your options.

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Questions & Queries

What shall I do if I have a question about a potential purchase? 
Our product pages are full of useful information and will usually answer any questions you may have. Failing that simply contact us and one of our team will be happy to answer your question/s.

What shall I do if I have a question about something I’ve bought from you?
Every product we sell will come with an instruction manual, quick-start guide or diagram showing how to set it up and get it working. If these do not answer your question, simply contact us and one of our team will be happy to answer your question/s.

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Delivery & Shipping


Please read our delivery and returns page.


Payment

All transactions either on our website or over the phone are secured using the latest encrypted technology. 

Which payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Delta (Checkout as guest on PayPal)
  • Electrion (Checkout as guest on PayPal)
  • Maestro (Checkout as guest on PayPal)
  • If you would like to pay via BACS or Wire Transfer, please contact us and we’ll give you our details

Can I make a payment in a card that’s not in my name?
Yes you can! As long as you have permission from the cardholder, just add the payment details as normal ensuring you have entered the billing address linked to that card.

How do I get a copy of the receipt?
As soon as your payment has gone through, you’ll be emailed a copy of your receipt. If you would like a paper copy either print it out at home or leave a note when placing the order and ask us to send you one.

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Working with us 

I have a product I think you’d be interested in, what should I do?

Please email contact (at) techsilver.co.uk with some detailed product information and your contact details. If we’re interested we’ll get back to you as soon as we can.

How can I spread the word about TechSilver?

We pride ourselves on the number of recommendations we receive from providing excellent service.

If you would like to recommend us please pass on our contact details

Our social media accounts are a great way to spread the word, they are listed below…

Facebook
Twitter
Instagram

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TechSilver is rated 4.93 stars by Reviews.co.uk based on 427 merchant reviews