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Order Confirmation

Order Number :

Setup

If you opted for the GrandPad to be remotely managed by someone, that person will get an email when the GrandPad is dispatched. This email will allow the GrandPad to be set up remotely, adding contacts, photos, applications and more. You can also invite other friends and family members to be part of your network, so they can contact the GrandPad user from their device.

Support

GrandPad support is pro-active and personalised. The Grandpad user will be assigned a designated support agent, who will reach out to them to check they're getting on OK and help introduce them to different features etc. They're highly trained and experienced at working with older people and those who are less tech-savvy. They're also available 24/7, 365 using any of the following methods (don't worry, we've put these in the box too) 1) Call FREE on (+44) 0808 168 7278 2) Press the red 'Help' button on the GrandPad 3) Use the live chat in the corner of the GrandPad Central website  

Delivery

Your Grandpad/s will be sent via tracked express delivery and delivered within 2 working days. We'll send you an email with a tracking link when your order is dispatched.  

Subscription

We've emailed you a subscription confirmation email which has what you'll be billed and when. If you have any questions about this, please feel free to contact us at TechSilver.